Arbor Parent Portal
We use Arbor to manage school information and communicate with parents and carers.
The Arbor Parent Portal allows you to access important information about your child in one place. Through the portal, you can:
- View attendance and school records
- Update your contact details
- Receive messages and communications from the school
- Book clubs, trips and parents’ evenings
- Make payments where applicable
How to log in
Parents and carers receive a welcome email from Arbor with instructions to set up their account.
To log in:
- Click the link in your welcome email
- Set up a password
- Log in using your registered email address
You can access Arbor through your web browser or by downloading the Arbor Parent App from your device’s app store.
If you have not received your login details, please contact the school office who will be happy to help.
Understanding the difference: Portal vs App
It's important to know the difference between the two ways you can access Arbor:
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Arbor Parent Portal: This is the website version you access using a web browser (like Chrome, Firefox, Safari, Edge) on a computer, laptop, or even your phone's browser.
-
Arbor Parent App: This is the mobile application you download to your smartphone or tablet from your device's app store (Google Play Store for Android, Apple App Store for iOS).
Crucial Note for First-Time Users: You must set up your password and accept the terms of use through the Parent Portal (website) first. You cannot do this through the app.
Support
1. Downloading the Parent App
- Go to your device's Play Store.
- Search for 'Arbor' and tap the top result: "Arbor Parent & Guardian Portal"
- Go to your device's App Store.
- Search for 'Arbor' and tap the top result
2. Logging into the Parent Portal or App
Once you have the app or are on the Parent Portal website, follow these steps to log in.
Important: If you haven't received a welcome email or login details, please contact the school directly.
2a. First-Time Login (Setting Your Password)
If this is your first time logging in, you'll need to set your password. Your school will send you a welcome email with a link to do this.
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Find the Welcome Email: Look for an email from Arbor in your inbox.
- Tip: If you can't find it, check your junk or spam folder!
- Click the Login Link: Inside the email, click on the unique login link provided. This link will take you to a secure page to set up your account.
- Set Your Password:
- Enter your chosen password into the Password field.
- Enter it again into the Confirm Password field.
- Make sure your password meets the criteria (e.g., length, characters) shown on the screen.
- Click the Set Password button.
- Log In: You'll then be redirected to the login page. Enter your email address (the one your school has for you) and your newly set password, then click Log In.
2b. Logging in with an Existing Account
If you've already set up your password, you can log in directly:
- Open the App or Go to the Portal:
- On your mobile device, open the Arbor Parent App.
- On a computer, navigate to the Arbor Parent Portal website.
- Enter Your Details:
- In the Email address field, enter the email address your school has on record for you.
- In the Password field, enter your password.
- Click Log In: Tap or click the Log In button.
2c. Forgot Your Password?
- Click "Forgot Password": On the login screen, click the Forgot password? link.
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Enter Your Email: Type in the email address your school has for you.
- Click Reset Password: Click the Reset Password button.
- Check Your Email: You will receive an email from Arbor with a link to reset your password. Click this link and follow the on-screen instructions.
If you've forgotten your password, don't worry! You can easily reset it:
2d. Logging in on the Parent App
Save your password and fill it in automatically using your phone's built-in Face ID, fingerprint scan or pin entry.
Top Tip: You will need to download the latest version from the app store to use biometric login:
- The version number for iOS for biometric login is 24.1
-
The version number for Android is 35 (24)
2e. Logging in for the first time
When you open the app for the first time, you'll be prompted to add in your email address and password.
The Remember my password box will be ticked by default but you can untick it if needed. This allows Arbor to remember your password the next time you log in.
Make sure both your email address and password are correct, or you'll receive this message.
When your email address and password are correct, we'll check your biometric details - either by Face ID, fingerprint scan or pin entry.
- Once the check is successful, biometric login will be enabled for the next time you log in, and you won't need to input your Arbor password.
- You need to ensure one of these options is enabled to be able to save your password, or you'll need to untick the box.
Next you'll need to select your school. If you have accounts on more than one school, there'll be a tick next to any schools your password works for.
- Click on a school with a tick to be logged right in.
- Click on a school without a tick to input your alternative password for that school.
Once you input your alternative password, it'll save this password for next time.
If you have more than one child at the school, please select the child you wish to view. Don’t worry, you can select another child once you are logged in.
2f. Returning to log in again
When you open your Parent App and you chose to save your password, we'll run a biometric check.
Please note that if you haven't logged into the Parent App for 1 month, you'll need to enter your password the next time you log in.
We'll then automatically log you in with your email and password - just click on the school with the tick.
If the biometric login fails, a message will be displayed (this will vary based on device OS) and you'll need to retry or enter your passcode to be able to select your school.
If you fail all authentication, you'll have the option to input your Arbor password.
3. Logging out
From Parent PortalTo log out, just click Sign out in the left-hand menu.
You will also be automatically logged out after a period of two hours of inactivity. If you click back into your Arbor tab just before the time is up, you can choose whether to remain logged in.
3a. From the Parent App
You will automatically be logged out of the Parent App after 30 minutes of inactivity. You can also log out by using the logout feature or by closing down the Parent App completely (see instructions below).
Tap the profile icon in the bottom right of your screen and select Logout.
4. Closing the Parent App
On Android, for example on a Samsung Galaxy S8, you can close the Parent App by clicking the vertical bars icon at the bottom left of your screen. Swipe the Parent App up to close it and you will be logged out.
On iOS, for example on an iPhone SE, you can close the Parent App by clicking the home button twice. Swipe the Parent App up to close it and you will be logged out.
5. Resetting my Password
Having difficulty resetting your password? There are a number of reasons why you may be struggling to log in to the Parent App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in?
5a. From within the Arbor Parent Portal
Go to My Items > My Account. Add in your new password details.
5b. From within the Parent App
You will then be able to see your account details including your non-email username. Click to change your password.
On the next screen, type in your current password and your new password, then Change Password.
5d, Reset your password for the Parent App
If you have accessed Arbor previously and have forgotten your password, select the Forgotten password? option when signing in to the Parent App.
This will take you to a second screen where you can enter your email to generate a password change email.
FAQs
Can I log in using a username?
Although we recommend users use their email addresses to log in, your school may have given you a username.
- You can use your non-email username when logging into the Parent Portal using the school-specific login page.
- You cannot log in using your non-email username (you need to use your email address) when logging into the generic login page, and the Parent App.
Please follow these instructions: Wrong or old school when I try to log in
Why can't I log in?
Having difficulty logging in? There's a number of reasons why you may be struggling to log in to the Parent App or Parent Portal. Use the tips in this article before raising an issue with your school: Troubleshooting login issues - why can't I log in?
I haven’t received my Arbor login details
Please check your junk/spam folder first. If you still cannot find the email, contact the school office and we will resend your login details.
I’ve forgotten my password
Go to the Arbor login page and click “Forgotten your password?” to reset it.
Can I use Arbor on my phone?
Yes, you can download the Arbor Parent App from your app store to access your account on your mobile device.
I have more than one child at the school
You can view all your children under one account, as long as the school has the same email address recorded for you.
I can’t see all my child’s information
If you are unable to resolve the issue, please contact the school office and we will be happy to help.
Who do I contact if I need help?
If you are experiencing difficulties, please contact the school office and we will be happy to support you.